OmniSpear, Inc. located between Dayton and Cincinnati is seeking a full-time Network Administrator to provide client support. Duties will include workstation and network troubleshooting and server administration. Position requires both inter-office technical support as well as client on-site services.
Candidates must meet or exceed our listed requirements to be considered for this position.
Experience with Microsoft Office, Microsoft Windows, and Linux (or OS X).
Working knowledge of networking technologies such as ethernet, switches, computer hardware, and software.
Knowledge of Active Directory.
Provide computer and network support to end-users, both local and remote.
Perform support and maintenance, both local and remote, of server and network hardware.
Provide resolution to help desk tickets, covering all IT technology issues and accurately document the nature of the problem with supporting details.
Diagnose reported PC/peripheral/client software problems and enact appropriate solutions with a high level of user satisfaction.
Configure, install and deploy user-issued hardware and software, ensuring reliability and a high level of performance.
Maintain inventory of both client and network assets (make, model, serial number, location, assigned user).
Ensure compliance to hardware and software standards and licensing.
Manage ticket queue and escalate tickets to upper tier network team, as needed.
Work with third party vendors to resolve hardware issues that are covered under manufacturer and extended warranties.
Maintain system image configurations and continue to improve software standardization.
Strong customer service through communications and follow-up.
Additional related duties as assigned by management.
Varies based on experience of Candidate
Candidate should have completed or be actively be pursuing Associates or Bachelors in an Information Technology field.
Excellent troubleshooting and diagnostic capabilities.
Must be able to effectively prioritize tasks in a high-pressure environment with strong customer service orientation.
Must be able to balance working independently or in a team and provide effective communication communication skills to main office and client contacts.
Maintain the appropriate level of confidentiality.
Maintain and extend current knowledge of technology innovations in networking and computing.
Must be able maintain travel accommodations to client offices.
Email resumes to firstname.lastname@example.org for consideration. Please include your name and the position in the subject of the email.