The Challenge
CompuNet approached OmniSpear with a clear goal: improve the patient scheduling and check-in experience while lowering ongoing technology costs. Their existing third-party solution created frustrations for patients and staff alike, and recurring fees were steadily increasing. CompuNet needed a modern, flexible, and cost-efficient scheduling system—one that could scale as new services and locations were added.
Our Approach
OmniSpear began with on-site discovery sessions, observing how patients signed in and how staff used the existing system. From there, we designed a custom scheduling application built around four major components:
- Website Scheduling – A mobile-first, ADA-compliant experience where patients can easily select services, view nearby locations, and schedule multiple services at once. Features like SMS reminders, driving directions, and the ability to schedule for a friend or family member created a truly patient-centered system.
- Kiosk Sign-In – A simplified, “big button” interface that patients can use on iPads with fewer check-in steps and a simple user interface.
- Scheduling Administration – A robust backend that gives staff full flexibility. Administrators can manage location-specific hours, services, SMS communications, and patient flow. It even includes survey management and staff activity tracking.
- Reporting & Analytics – A real-time Web API that tracks patient wait times, appointment volumes, and survey scores. CompuNet can now make data-driven decisions to improve efficiency and patient satisfaction.
The Results
- Enhanced Patient Experience: Patients can now schedule online in seconds, receive helpful reminders, and enjoy faster check-in upon arrival.
- Reduced Costs: By moving away from third-party software, CompuNet eliminated an expense, monthly recurring software fees.
- Improved Staff Efficiency: Administrative tools allow staff to adapt scheduling in real time, send mass notifications, and streamline patient flow.
- Future-Ready: The platform was designed with scalability in mind, supporting future enhancements such as online payments, insurance eligibility checks, and advanced reporting integrations.
Conclusion
Through close collaboration, OmniSpear delivered a scheduling system that modernized CompuNet’s patient experience while dramatically reducing recurring costs. This solution not only meets today’s needs but also provides a strong foundation for tomorrow’s healthcare innovations.
What Our Clients Say About Us
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OmniSpear helped our company set up and configure, then migrate our websites onto new dedicated servers. They went above all expectations, working quickly and efficiently to accomplish this goal. During the whole process, every question or concern I had was addressed and answered with care and professionalism. I really cannot recommend OmniSpear enough.
Kat W.
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The best. OmniSpear provides the perfect blend of capabilities and cost consciousness. Big or small, they do it all. I've worked with them for decades and it has always been a great, consistent experience. My current project with them has involved UI, website, web app, multiplatform, and the full stack behind it all. From all aspects they really understand what it takes to make a project SUCCESSFUL and vest into it as concerned partners!
Scott A.
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Our business is centered around the application that OmniSpear built and on their ability to quickly respond when issues arise. OmniSpear has listened to the needs of our customer base and developed a user-friendly and reliable service that our customers use every single day, multiple times a day. When issues do arise, OmniSpear’s maintenance team is quick to respond and resolves the issue within hours.
Brian S.